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HELP DESK

I'M ABLE TO START THE COURSE, BUT NO VIDEO IS PLAYING. HOW DO I FIX THIS?

The most common reason the audio/video is not playing is that the incorrect drive letter may have been selected when you started the course.

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As indicated when you start a course you need to select the drive the CD is in.

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When you select a drive the lights go green. This only means you selected a drive. The system can not validate it is the right drive.

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To determine which drive your CD is in, click on the "My Computer" (Windows XP) or "Computer" (Windows Vista) icon from either your desktop or Start menu.
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In this example, drive E: is the correct drive to select.

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Start the course again and select the correct drive letter.



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