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HELP DESK

"NEXT" BUTTON IS NOT APPEARING

If the Next button is not coming up after a video has ended, we recommend waiting for 5 minutes. Sometimes there might be a miscommunication between the CD and the program. This usually resolves itself within 5 minutes. If after 5 minutes the Next button still does not appear, you will need to clean out your Temporary Internet Files folder. First you will close the program. Any progress since the last section that was completed will be lost. Click on the link to learn How to Clean Out My Temporary Internet Files folder. After cleaning out your Temporary Internet Files folder, log back into the system and restart the course. The next time you reach the screen in question, the Next button should appear after the video ends. If it does not, please contact us and we will assist you via email or phone call.



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