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HELP DESK

INTERNET CACHE ISSUES
(Clearing your Temporary Internet Files folder)

The following instructions are the same for the two issues listed below:

1.      I get to the end of a scene and the Next button will not appear.

2.      My progress is not saving.


Internet Explorer 6

First, you will start-up Microsoft Internet Explorer.† Then you will locate the menu bar across the upper left side of the browser, as shown below.

You will then click on Tools.† This will then open a menu underneath Tools.† You will click on Internet Options.

The Internet Options window will now appear.† In the center of this open window is a section called Temporary Internet files.† You will click on Delete Files, located in this section.

Clicking on Delete Files will open the Delete Files window.

In this window, you will click on the check box next to Delete all offline content.† Then click on the OK button to close this window.

Now click on OK at the bottom of this screen to close the Internet Options window.

Lastly, restart Internet Explorer.


Internet Explorer 7

First, you will start-up the Microsoft Internet Explorer.  Then you will locate the menu bar across the upper right side of the browser, as shown below.

OR

 

You will then click on Tools (from either the top menu, or right-side menu, as shown above).  This will then open a menu underneath Tools.  You will click on Internet Options.

The Internet Options window will now appear.  In the center of this open window is a section called Browsing history.  You will click on Delete, located in this section.

Clicking on Delete will open the Delete Browsing History window.† In this window, you will click Delete files next to Temporary Internet Files.

A new window will open up, as seen below.

Click on Yes.† The computer will then clean out the Temporary Internet Files folder.† As the computer is cleaning out the folder, you might see a progress bar, indicating the computerís progress, or nothing, indicating that the files were cleaned.† Once the mouse pointer is an arrow, click on Close at the bottom of the window.

Now click on OK at the bottom of this screen to close the Internet Options window.

Lastly, restart Internet Explorer.


Internet Explorer 8

First, you will start-up the Microsoft Internet Explorer.  Then you will locate the menu bar across the upper right side of the browser, as shown below.

OR

 

You will then click on Tools (from either the top menu, or right-side menu, as shown above).  This will then open a menu underneath Tools.  You will click on Internet Options.

The Internet Options window will now appear.  In the center of this open window is a section called Browsing history.  You will click on Delete, located in this section.

Clicking on Delete will open the Delete Browsing History window. 

From the dialog that appears, please ensure that only “Temporary Internet Files” is selected before continuing, then click the “Delete” button.

A status bar will appear showing the progress of the cache being cleared.  Once this disappears, click on OK at the bottom of this screen to close the Internet Options window.

Lastly, restart Internet Explorer.

 

 



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